Reference Letter UKRAINE BRIDES




Attention: Natalya Totskaya


Over the past eighteen months our company has been working with Natalya and her team at Customer Service and we are delighted with their expertise, professionalism and personal attention.


In that time, we have engaged Customer Service to perform Customer Satisfaction Surveys with our clients, including detailed feedback and reporting, which has enabled us to raise the service levels of our own team to surpass both our clients expectations and the levels of service provided by our competitors.


We have also carried out several training sessions to upskill our staff to meet current requirements and individual reports were provided on each staff member in attendance. Individual personal development programs for each team member were provided to ensure that they each attained the skills that had been presented during the training.


Recently we engaged Customer Service to perform interviews with each member of our team to determine the strengths and weaknesses of each and to develop personal training programs aimed at upskilling but also to redirect staff to tasks that reflected their strengths. This has resulted in a more efficient and effective team that delivers standards of performance that surpassed our hopes.


Natalya and her team will be part of our ongoing commitment to service, training and support which reflects the respect we hold for them and the consistent delivery of their business promise.


In the eighteen months that we have worked with Natalya, Ukraine Brides Agency won a major award at the 2016 iDate Internet Dating Awards in USA and are a finalist is 2 categories at the 2017 ceremony and this is reflective of the support and expertise provided by the Customer Service team.


We have no hesitation in recommending Natalya and the Customer Service team to any prospective client.


Keith Gordon

Owner, Ukraine Brides Agency


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